Refund Policy

Last updated: July 3, 2025

Overview

At tdac-thai.com, we are committed to providing high-quality digital services to help travelers complete their Thailand arrival documentation. This refund policy outlines the circumstances under which refunds may be requested and processed.

Our Service

We provide automated assistance for completing and submitting Thailand Digital Arrival Card applications to the Thai government on behalf of our customers. Our service fee is $49.99 USD per application.

Refund Eligibility

Full Refunds Available

You are eligible for a full refund in the following circumstances:

• Technical Failure: If our system experiences a technical failure that prevents us from processing your application
• Service Unavailability: If the Thai government's TDAC system is unavailable for an extended period, preventing submission of your application
• Duplicate Payment: If you accidentally make multiple payments for the same application
• Cancellation Before Processing: If you request cancellation within 2 hours of payment and before we begin processing your application

Partial Refunds

Partial refunds may be considered in cases where:

• There are documented errors in our service that do not prevent completion but cause significant inconvenience
• Processing delays beyond our stated timeframe due to issues on our end

No Refunds Available

Refunds will not be provided in the following situations:

• Successful Submission: Once your application has been successfully submitted to the Thai government
• Incorrect Information: If the application is rejected due to incorrect or incomplete information provided by you
• Government Rejection: If the Thai government rejects your application for reasons beyond our control
• Change of Travel Plans: If you no longer need the TDAC due to changed travel plans
• Late Application: If you apply too close to your travel date and the processing cannot be completed in time
• Visa or Entry Issues: Problems with visas or other entry requirements unrelated to the TDAC

Refund Process

How to Request a Refund

1. Contact Us: Send an email to help@tdac-thai.com with your order number and reason for the refund request
2. Documentation: Provide any relevant documentation or screenshots if applicable
3. Review: We will review your request within 2-3 business days
4. Decision: You will receive an email with our decision and next steps

Processing Times

• Review Period: 2-3 business days to review your request
• Refund Processing: 5-10 business days after approval
• Bank Processing: Additional 3-5 business days depending on your bank

Refund Method

Refunds will be processed back to the original payment method used for the purchase. We use Stripe for payment processing, and refunds will appear on your statement within the timeframes mentioned above.

Service Guarantee

We guarantee that we will make every reasonable effort to successfully submit your TDAC application to the Thai government using the information you provide. However, we cannot guarantee approval by the Thai authorities, as this is beyond our control.

Customer Support

If you have any questions about this refund policy or need assistance with your application, please contact us:

• Email: support@tdac-thai.com
• Response Time: We aim to respond to all inquiries within 24 hours

Dispute Resolution

If you are not satisfied with our refund decision, you may:

• Contact your credit card company to dispute the charge
• File a complaint with your local consumer protection agency
• Seek resolution through your bank's dispute process

Changes to This Policy

We reserve the right to update this refund policy at any time. Changes will be posted on this page with an updated "Last updated" date. Continued use of our service after changes constitutes acceptance of the updated policy.

Legal Compliance

This refund policy complies with applicable consumer protection laws and regulations. Our service is provided in accordance with the terms of service and this refund policy.